A UPS only protects your equipment for as long as it stays healthy. Batteries age, fans wear, connections loosen and firmware falls behind, and none of it shows on the front panel until the unit is asked to carry the load during a real outage. UPS preventative maintenance is the scheduled servicing that finds those problems while the site is still in a controlled state, rather than during the power event the UPS was bought to survive.
Natural Power Solutions (NPS) runs preventative maintenance programs that keep your UPS systems running at peak performance and your warranty intact. A proactive approach avoids costly downtime, unexpected repair bills and equipment failures, and gives you written evidence that the system will do its job when it matters.
What Is Included in a Maintenance Visit
Every NPS maintenance visit follows a comprehensive inspection and testing protocol:
- Visual inspection of all UPS components and connections
- Battery health testing and voltage checks
- Load testing to verify capacity and transfer times
- Thermal imaging to detect potential hotspots
- Firmware updates where applicable
- Filter cleaning and environmental assessment
- A detailed report with findings and recommendations
If battery replacement is required, our battery maintenance and replacement service covers safe removal and disposal of the old batteries, plus installation and commissioning of the new ones.
How Often Should a UPS Be Serviced?
Service frequency depends on the size of the system and how critical the load is:
- Small office UPS (under 3kVA): annual inspection, with a battery check every 6 months.
- Mid-range UPS (3kVA to 20kVA): a comprehensive service every 6 months.
- Large and critical UPS (20kVA and above): quarterly inspections.
- Mission-critical installations: a custom schedule, with 24/7 monitoring options.
For a complete assessment of your power infrastructure, our power quality audit identifies vulnerabilities across the whole facility.
UPS Brands We Service
NPS provides maintenance for all major UPS manufacturers. Our technicians are factory trained and certified to work on:
- APC by Schneider Electric: Back-UPS, Smart-UPS and Galaxy series.
- Eaton: 5P, 5SX, 5PX, 9SX, 9PX, 9E, 91PS, 93T, 93PS and 93PR series.
- Socomec: Netys, Masterys and Modulys series.
- Vertiv: Liebert GXE, GXT, ITA, APM and EXS series.
NPS is vendor agnostic and services most UPS systems regardless of manufacturer. Contact NPS to discuss your specific equipment.
Industries We Support
With over 30 years of experience, NPS provides UPS maintenance across industries where uptime is critical:
- Healthcare: hospitals, pathology labs and medical imaging.
- Government: data centres, emergency services and defence.
- Manufacturing: production lines and process control.
- Communications: telco exchanges and broadcast facilities.
- Mining: remote sites and processing plants.
Why Choose NPS
- Vendor-neutral expertise: not tied to any single manufacturer, so the advice is unbiased and tailored to your situation.
- National coverage: offices in Sydney, Melbourne, Brisbane and Perth, servicing sites across Australia and New Zealand.
- Complete lifecycle support: from installation and commissioning through to decommissioning, NPS supports your equipment for its whole working life.
- Genuine parts: manufacturer-approved replacement parts, including batteries and consumables.
UPS Preventative Maintenance FAQ
How often should a UPS be serviced?
As a general guide, small office UPS under 3kVA need an annual inspection with a battery check every 6 months, mid-range 3kVA to 20kVA systems a service every 6 months, and large or critical systems above 20kVA quarterly inspections. Mission-critical sites usually run a custom schedule. Battery age and site conditions can shorten these intervals.
What does a UPS preventative maintenance visit include?
A visit covers a visual inspection of all components and connections, battery health and voltage testing, load testing of capacity and transfer times, thermal imaging for hotspots, firmware updates where applicable, filter cleaning and an environmental assessment, and a detailed written report with findings and recommendations.
Why is UPS preventative maintenance important?
Most UPS failures are caused by aged batteries or loose connections that give no warning on the front panel. Preventative maintenance finds these while the site is controlled, rather than during a real outage, which protects your load, your data and your manufacturer warranty and gives you evidence the system will perform.
Does preventative maintenance test the batteries?
Yes. Batteries are the most common point of failure, so every visit includes battery health and voltage testing. Where testing shows the batteries are near end of life, NPS can arrange replacement through its battery maintenance and replacement service, including safe disposal of the old cells.
Can NPS service a UPS it did not supply?
Yes. NPS is vendor agnostic and factory trained across APC, Eaton, Socomec and Vertiv, and services most UPS systems regardless of who supplied them. Where a manufacturer restricts servicing to its own authorised partners, NPS will say so before quoting.
Will preventative maintenance affect my UPS warranty?
Regular maintenance by a factory certified provider generally supports the warranty rather than affecting it, and many manufacturer warranties expect the equipment to be maintained. NPS documents each visit so you hold the service record a warranty claim or audit may ask for.
Get a Maintenance Quote
Ready to protect your critical systems? Request a quote or call 1300 911 605 to discuss your maintenance requirements.
